/* ==========================================================================
   CYBERKNIGHT — Service chat
   One component, used by the customer portal and the admin panel.
   Relies on the shared tokens (--panel, --edge, --cyan-hi, --f-mono …).
   ========================================================================== */
.chat{position:relative;isolation:isolate;display:flex;flex-direction:column;
  --cut:16px;min-height:420px;max-height:min(72vh,760px);
  clip-path:var(--chamfer);background:var(--edge)}
.chat::after{content:"";position:absolute;inset:1px;z-index:-1;clip-path:var(--chamfer);
  background:linear-gradient(160deg,#0d1730,#0a1020 60%,#080d19)}
.chat--admin{min-height:520px;max-height:min(78vh,860px)}

/* Head */
.chat__head{display:flex;align-items:center;gap:12px;padding:14px 16px 12px 18px;
  border-bottom:1px solid var(--edge);background:rgba(255,255,255,.02)}
.chat__ava{width:38px;height:38px;flex:none;display:grid;place-items:center;color:var(--cyan-hi);
  clip-path:polygon(7px 0,100% 0,100% calc(100% - 7px),calc(100% - 7px) 100%,0 100%,0 7px);
  background:linear-gradient(140deg,#183254,#0d1a2c);border:1px solid var(--edge-hot)}
.chat__title{font-family:var(--f-display);font-weight:600;font-size:15.5px;color:var(--white);line-height:1.2}
.chat__sub{font-family:var(--f-mono);font-size:11px;color:var(--steel-dim);margin-top:4px;
  display:flex;align-items:center;gap:7px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat__status-dot{width:7px;height:7px;border-radius:50%;background:var(--green);flex:none;
  box-shadow:0 0 8px var(--green);animation:chatDot 2.2s ease-in-out infinite}
.chat[data-open="0"] .chat__status-dot{background:var(--steel-dim);box-shadow:none;animation:none}
.chat.is-offline .chat__status-dot{background:var(--amber);box-shadow:0 0 8px var(--amber)}
@keyframes chatDot{0%,100%{opacity:1}50%{opacity:.35}}
.chat__refresh{background:none;border:1px solid transparent;color:var(--steel-dim);width:32px;height:32px;
  display:grid;place-items:center;cursor:pointer;border-radius:4px;transition:.2s}
.chat__refresh:hover{color:var(--cyan-hi);border-color:var(--edge)}
.chat__refresh.is-spinning svg{animation:chatSpin 1s linear infinite}
@keyframes chatSpin{to{transform:rotate(360deg)}}

/* Body */
.chat__body{flex:1;overflow-y:auto;padding:18px 16px 12px;display:flex;flex-direction:column;gap:6px;
  scroll-behavior:smooth;scrollbar-width:thin;overscroll-behavior:contain;
  background:
    radial-gradient(ellipse at top,rgba(30,157,255,.06),transparent 60%),
    repeating-linear-gradient(0deg,transparent 0 31px,rgba(120,170,225,.035) 31px 32px)}
.chat__locked{margin:auto;text-align:center;color:var(--steel);max-width:34ch;padding:20px}
.chat__locked svg{color:var(--steel-dim);margin-bottom:12px}
.chat__locked p{margin:0;font-size:14px;line-height:1.6}
.chat__empty{margin:auto;text-align:center;color:var(--steel-dim);font-size:13.5px;max-width:36ch;line-height:1.6}
.chat__loading{margin:auto;display:flex;gap:6px}
.chat__loading span{width:8px;height:8px;border-radius:50%;background:var(--cyan-hi);opacity:.4;animation:chatLoad 1.2s ease-in-out infinite}
.chat__loading span:nth-child(2){animation-delay:.2s}
.chat__loading span:nth-child(3){animation-delay:.4s}
@keyframes chatLoad{0%,80%,100%{opacity:.25;transform:translateY(0)}40%{opacity:1;transform:translateY(-5px)}}

.chat__day{align-self:center;font-family:var(--f-mono);font-size:10px;letter-spacing:.14em;text-transform:uppercase;
  color:var(--steel-dim);padding:3px 10px;margin:10px 0 6px;background:rgba(255,255,255,.04);border:1px solid var(--edge)}

/* Messages */
.msg{display:flex;flex-direction:column;max-width:min(78%,560px);align-self:flex-start;
  animation:msgIn .32s var(--ease) both}
.msg--mine{align-self:flex-end;align-items:flex-end}
.msg--system{align-self:center;max-width:min(92%,600px);align-items:center;margin:6px 0}
@keyframes msgIn{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}
.msg__who{font-family:var(--f-mono);font-size:10.5px;color:var(--steel-dim);margin:0 6px 4px;letter-spacing:.06em}
.msg--mine .msg__who{display:none}
.msg__bubble{position:relative;padding:10px 14px;font-size:14.5px;line-height:1.6;color:var(--white);
  white-space:pre-wrap;word-wrap:break-word;overflow-wrap:anywhere;
  background:#111c33;border:1px solid var(--edge);
  clip-path:polygon(0 0,100% 0,100% calc(100% - 10px),calc(100% - 10px) 100%,0 100%,0 0)}
.msg--mine .msg__bubble{background:linear-gradient(135deg,#0f4d8f,#0d3b73);border-color:rgba(53,198,255,.45);
  clip-path:polygon(0 0,100% 0,100% 100%,10px 100%,0 calc(100% - 10px),0 0)}
.msg--admin:not(.msg--mine) .msg__bubble{border-color:rgba(53,198,255,.35);background:#0f1b35}
.msg--system .msg__bubble{background:rgba(33,227,154,.07);border-color:rgba(33,227,154,.35);color:#bfeedd;
  font-size:13px;text-align:center;clip-path:none;padding:9px 14px}
.msg__bubble a{color:var(--cyan-hi);text-decoration:underline;text-underline-offset:2px}
.msg__img{display:block;margin:6px 0 2px;max-width:100%;cursor:zoom-in;overflow:hidden;
  border:1px solid var(--edge);background:#070b14;
  clip-path:polygon(0 0,100% 0,100% calc(100% - 10px),calc(100% - 10px) 100%,0 100%,0 0)}
.msg__img img{display:block;max-width:100%;max-height:340px;object-fit:contain;transition:transform .35s var(--ease)}
.msg__img:hover img{transform:scale(1.02)}
.msg__img--only{margin:0}
.msg__meta{display:flex;gap:6px;align-items:center;font-family:var(--f-mono);font-size:10px;color:var(--steel-dim);margin:4px 6px 0}
.msg__meta .seen{color:var(--cyan-hi)}
.msg--pending .msg__bubble{opacity:.6}
.msg--failed .msg__bubble{border-color:var(--red)}
.msg--failed .msg__meta{color:var(--red)}

/* Composer */
.chat__preview{display:flex;align-items:center;gap:10px;padding:8px 14px;border-top:1px solid var(--edge);
  background:rgba(30,157,255,.06);font-family:var(--f-mono);font-size:11.5px;color:var(--steel)}
.chat__preview img{width:44px;height:44px;object-fit:cover;border:1px solid var(--edge)}
.chat__preview span{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.chat__preview-x{background:none;border:1px solid var(--edge);color:var(--steel);width:26px;height:26px;display:grid;
  place-items:center;cursor:pointer}
.chat__preview-x:hover{color:var(--red);border-color:var(--red)}
.chat__form{display:flex;align-items:flex-end;gap:8px;padding:10px 12px 10px;border-top:1px solid var(--edge);
  background:rgba(255,255,255,.025)}
.chat__attach{width:40px;height:40px;flex:none;display:grid;place-items:center;color:var(--steel);cursor:pointer;
  border:1px solid var(--edge);transition:.2s;background:rgba(255,255,255,.02)}
.chat__attach:hover{color:var(--cyan-hi);border-color:var(--edge-hot)}
.chat__input{flex:1;min-height:40px;max-height:150px;resize:none;padding:10px 12px;font:inherit;font-size:14.5px;
  line-height:1.4;color:var(--white);background:rgba(255,255,255,.04);border:1px solid var(--edge);outline:none;
  transition:border-color .2s}
.chat__input:focus{border-color:var(--cyan);background:rgba(30,157,255,.07)}
.chat__input::placeholder{color:#4d5c74}
.chat__send{width:40px;height:40px;flex:none;display:grid;place-items:center;color:#fff;cursor:pointer;border:0;
  background:linear-gradient(135deg,var(--cyan),var(--cyan-dim,#0d6bbf));
  clip-path:polygon(6px 0,100% 0,100% calc(100% - 6px),calc(100% - 6px) 100%,0 100%,0 6px);transition:.2s}
.chat__send:hover{filter:brightness(1.15)}
.chat__send:disabled{opacity:.45;cursor:default;filter:none}
.chat__hint{padding:0 16px 12px;font-family:var(--f-mono);font-size:10.5px;color:var(--steel-dim);line-height:1.5}
.chat__error{padding:8px 16px;font-size:12.5px;color:var(--red);background:rgba(255,77,106,.08);border-top:1px solid rgba(255,77,106,.35)}

/* Unread pulses used in lists */
.chat-badge{display:inline-flex;align-items:center;gap:5px;font-family:var(--f-mono);font-size:10.5px;
  padding:2px 8px;color:#04121f;background:var(--cyan-hi);font-weight:600;letter-spacing:.04em}
.chat-badge--soft{color:var(--cyan-hi);background:rgba(30,157,255,.12);border:1px solid rgba(53,198,255,.4)}

/* Lightbox */
.chat-lightbox{position:fixed;inset:0;z-index:9999;background:rgba(3,6,12,.92);display:grid;place-items:center;padding:24px;
  backdrop-filter:blur(6px)}
.chat-lightbox[hidden]{display:none}
.chat-lightbox img{max-width:min(96vw,1400px);max-height:84vh;object-fit:contain;border:1px solid var(--edge-hot);
  box-shadow:0 30px 80px -20px rgba(0,0,0,.8);animation:msgIn .25s var(--ease)}
.chat-lightbox__x{position:absolute;top:16px;right:16px;width:44px;height:44px;display:grid;place-items:center;
  background:rgba(255,255,255,.06);border:1px solid var(--edge);color:var(--white);cursor:pointer}
.chat-lightbox__dl{position:absolute;bottom:18px;left:50%;transform:translateX(-50%);font-family:var(--f-mono);
  font-size:11.5px;letter-spacing:.1em;text-transform:uppercase;color:var(--cyan-hi);padding:8px 16px;
  border:1px solid var(--edge-hot);background:rgba(30,157,255,.1)}

@media(max-width:640px){
  .chat{min-height:60vh;max-height:none;--cut:12px}
  .msg{max-width:88%}
  .chat__body{padding:14px 10px 10px}
}
@media(prefers-reduced-motion:reduce){
  .msg,.chat__status-dot,.chat__loading span,.chat-lightbox img{animation:none}
}

/* ==========================================================================
   v13 — attachment menu, structured messages, ban state, support widget
   ========================================================================== */
.chat__locked--ban{color:var(--steel);max-width:44ch}
.chat__locked--ban svg{color:var(--amber)}
.chat__locked--ban b{display:block;font-family:var(--f-display);font-size:16px;color:var(--white);margin-bottom:6px}
.chat__locked-link{display:inline-flex;align-items:center;gap:6px;margin-top:14px;font-family:var(--f-mono);font-size:11.5px;
  letter-spacing:.08em;text-transform:uppercase;color:var(--cyan-hi);border:1px solid var(--edge-hot);padding:8px 14px}

/* Attachment menu */
.chat__attach-wrap{position:relative;flex:none}
.chat__attach{width:40px;height:40px;display:grid;place-items:center;color:var(--steel);cursor:pointer;border:1px solid var(--edge);
  background:rgba(255,255,255,.02);transition:.2s}
.chat__attach:hover,.chat__attach[aria-expanded="true"]{color:var(--cyan-hi);border-color:var(--edge-hot);background:rgba(30,157,255,.08)}
.chat__menu{position:absolute;bottom:calc(100% + 8px);left:0;min-width:220px;background:#0d1730;border:1px solid var(--edge-hot);
  box-shadow:0 20px 50px -20px rgba(0,0,0,.8);padding:6px;z-index:20;animation:msgIn .18s var(--ease)}
.chat__menu-i{display:flex;align-items:center;gap:11px;width:100%;padding:10px 12px;background:none;border:0;color:var(--white);
  font:inherit;font-size:13.5px;cursor:pointer;text-align:left}
.chat__menu-i svg{color:var(--cyan-hi);flex:none}
.chat__menu-i:hover{background:rgba(30,157,255,.12)}

/* Tool drawers (payment request, status update) */
.chat__tool{border-top:1px solid var(--edge-hot);background:rgba(30,157,255,.06);padding:12px 14px 14px;animation:msgIn .2s var(--ease)}
.chat__tool-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px}
.chat__tool-head b{display:flex;align-items:center;gap:8px;font-family:var(--f-display);font-size:14px;color:var(--white)}
.chat__tool-head b svg{color:var(--cyan-hi)}
.chat__tool-head button{background:none;border:0;color:var(--steel);cursor:pointer;width:26px;height:26px;display:grid;place-items:center}
.chat__tool-empty{margin:0;font-size:13px;color:var(--steel)}
.chat__tool-empty a{color:var(--cyan-hi)}
.chat__coins{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:6px;margin-bottom:10px}
.chat__coin{position:relative;display:flex;align-items:center;gap:9px;padding:8px 10px;border:1px solid var(--edge);cursor:pointer;
  background:rgba(255,255,255,.02);transition:.15s}
.chat__coin input{position:absolute;opacity:0;pointer-events:none}
.chat__coin:has(input:checked){border-color:var(--cyan-hi);background:rgba(30,157,255,.14);box-shadow:inset 0 0 0 1px rgba(53,198,255,.4)}
.chat__coin-logo{width:26px;height:26px;flex:none}
.chat__coin-logo img,.chat__coin-logo svg{width:26px;height:26px;display:block}
.chat__coin>span:last-child{display:flex;flex-direction:column;line-height:1.2;min-width:0}
.chat__coin b{font-size:13px;color:var(--white)}
.chat__coin small{font-family:var(--f-mono);font-size:10px;color:var(--steel-dim);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat__tool-row{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-bottom:8px}
.chat__tool label,.chat__tool-note{display:flex;flex-direction:column;gap:4px;font-family:var(--f-mono);font-size:10.5px;letter-spacing:.08em;
  text-transform:uppercase;color:var(--steel-dim)}
.chat__tool label small{text-transform:none;letter-spacing:0}
.chat__tool input,.chat__tool select{width:100%;padding:9px 11px;font:inherit;font-size:14px;color:var(--white);background:rgba(255,255,255,.04);
  border:1px solid var(--edge);outline:none;text-transform:none;letter-spacing:0}
.chat__tool input:focus,.chat__tool select:focus{border-color:var(--cyan)}
.chat__tool-note{margin-bottom:10px}
@media(max-width:560px){.chat__tool-row{grid-template-columns:1fr}}

/* Payment request card */
.msg--k-payment_request,.msg--k-status{max-width:min(92%,520px)}
.msg--k-payment_request .msg__meta,.msg--k-status .msg__meta{margin-left:6px}
.paycard{background:linear-gradient(160deg,#0f1c38,#0a1226);border:1px solid rgba(53,198,255,.5);position:relative;overflow:hidden;
  clip-path:polygon(0 0,100% 0,100% calc(100% - 12px),calc(100% - 12px) 100%,0 100%,0 0);width:100%}
.paycard::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 100% 0,rgba(53,198,255,.16),transparent 55%);pointer-events:none}
.paycard__head{display:flex;align-items:center;gap:12px;padding:14px 16px 12px;border-bottom:1px solid var(--edge)}
.paycard__logo{width:40px;height:40px;flex:none;border-radius:50%;background:#070b14;border:1px solid var(--edge);display:grid;place-items:center;padding:5px}
.paycard__logo img,.paycard__logo svg{width:100%;height:100%;display:block}
.paycard__head>div{display:flex;flex-direction:column;line-height:1.25;flex:1;min-width:0}
.paycard__head b{font-family:var(--f-display);font-size:15px;color:var(--white)}
.paycard__head small{font-family:var(--f-mono);font-size:10.5px;color:var(--steel-dim)}
.paycard__ref{font-family:var(--f-mono);font-size:10px;color:var(--steel-dim);letter-spacing:.06em}
.paycard__amt{display:grid;grid-template-columns:1fr 1fr;gap:8px;padding:14px 16px 6px}
.paycard__amt span{display:flex;flex-direction:column;gap:2px}
.paycard__amt small{font-family:var(--f-mono);font-size:10px;letter-spacing:.12em;text-transform:uppercase;color:var(--steel-dim)}
.paycard__amt b{font-family:var(--f-display);font-size:19px;color:var(--white)}
.paycard__crypto{color:var(--cyan-hi)!important;word-break:break-all}
.paycard__addr{padding:10px 16px 14px;display:grid;grid-template-columns:1fr auto;gap:6px 10px;align-items:center}
.paycard__addr small{grid-column:1/-1;font-family:var(--f-mono);font-size:10px;letter-spacing:.12em;text-transform:uppercase;color:var(--steel-dim)}
.paycard__addr code{font-family:var(--f-mono);font-size:12px;color:var(--cyan-hi);word-break:break-all;line-height:1.5;padding:9px 11px;
  background:#060a14;border:1px dashed rgba(53,198,255,.45)}
.paycard__copy{display:inline-flex;align-items:center;gap:6px;padding:10px 14px;border:0;cursor:pointer;color:#fff;font:inherit;font-size:12.5px;
  font-weight:600;background:linear-gradient(135deg,var(--cyan),var(--cyan-dim,#0d6bbf));
  clip-path:polygon(6px 0,100% 0,100% calc(100% - 6px),calc(100% - 6px) 100%,0 100%,0 6px);transition:.2s;white-space:nowrap}
.paycard__copy:hover{filter:brightness(1.15)}
.paycard__copy.is-copied{background:linear-gradient(135deg,#21e39a,#13a86f);color:#04121f}
.paycard__note{padding:0 16px 12px;font-size:14px;color:var(--white);line-height:1.55}
.paycard__tip{padding:0 16px 10px;font-size:12.5px;color:var(--steel)}
.paycard__foot{padding:10px 16px;border-top:1px solid var(--edge);font-size:12.5px;color:var(--steel);background:rgba(255,255,255,.02)}
@media(max-width:480px){.paycard__addr{grid-template-columns:1fr}.paycard__amt{grid-template-columns:1fr}}

/* Status update card */
.statcard{width:100%;background:#0d1a33;border:1px solid rgba(33,227,154,.4);padding:12px 14px;
  clip-path:polygon(0 0,100% 0,100% calc(100% - 10px),calc(100% - 10px) 100%,0 100%,0 0)}
.statcard__bar{height:4px;background:rgba(255,255,255,.08);margin-bottom:10px}
.statcard__bar i{display:block;height:100%;background:linear-gradient(90deg,var(--green),var(--cyan-hi))}
.statcard__row{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.statcard__k{font-family:var(--f-mono);font-size:10px;letter-spacing:.12em;text-transform:uppercase;color:var(--green)}
.statcard__row b{font-family:var(--f-display);font-size:15px;color:var(--white)}
.statcard__p{margin-left:auto;font-family:var(--f-mono);font-size:11px;color:var(--cyan-hi)}
.statcard p{margin:8px 0 0;font-size:14px;color:var(--white);line-height:1.55;white-space:pre-wrap}

/* Compact (widget) variant */
.chat--compact{min-height:0;max-height:none;height:100%;--cut:0;clip-path:none;background:transparent}
.chat--compact::after{clip-path:none;background:transparent}
.chat--compact .chat__head{padding:10px 12px}
.chat--compact .chat__body{padding:12px 10px 8px;min-height:240px}
.chat--compact .msg{max-width:88%}

/* ---------- Support widget ---------- */
.sw{position:fixed;right:18px;bottom:18px;z-index:9000;font-family:var(--f-body)}
.sw__fab{display:flex;align-items:center;gap:10px;padding:10px 16px 10px 12px;border:0;cursor:pointer;color:#fff;position:relative;
  background:linear-gradient(135deg,var(--cyan),var(--cyan-dim,#0d6bbf));
  clip-path:polygon(10px 0,100% 0,100% calc(100% - 10px),calc(100% - 10px) 100%,0 100%,0 10px);
  box-shadow:0 18px 40px -14px rgba(30,157,255,.7);transition:transform .25s var(--ease),filter .2s}
.sw__fab:hover{filter:brightness(1.12);transform:translateY(-2px)}
.sw__fab-ic{width:34px;height:34px;display:grid;place-items:center;background:rgba(255,255,255,.14);border-radius:50%}
.sw__fab-t{display:flex;flex-direction:column;line-height:1.05;text-align:left;font-family:var(--f-display);font-weight:600;font-size:14px}
.sw__fab-t small{font-family:var(--f-mono);font-size:9.5px;letter-spacing:.16em;opacity:.85;font-weight:400}
.sw__badge{position:absolute;top:-6px;right:-4px;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--red);color:#fff;
  font-family:var(--f-mono);font-size:11px;font-weight:600;display:grid;place-items:center;border:2px solid var(--ink,#05070c)}
.sw.is-nudge .sw__fab{animation:swNudge 1.2s var(--ease) 2}
@keyframes swNudge{0%,100%{transform:none}30%{transform:translateY(-6px)}60%{transform:translateY(-2px)}}
.sw.is-open .sw__fab{display:none}

.sw__panel{position:absolute;right:0;bottom:0;width:min(400px,calc(100vw - 24px));height:min(640px,calc(100vh - 36px));
  display:flex;flex-direction:column;background:#0b1120;border:1px solid var(--edge-hot);
  clip-path:polygon(16px 0,100% 0,100% calc(100% - 16px),calc(100% - 16px) 100%,0 100%,0 16px);
  box-shadow:0 40px 90px -30px rgba(0,0,0,.9),0 0 0 1px rgba(53,198,255,.12);animation:swIn .28s var(--ease)}
@keyframes swIn{from{opacity:0;transform:translateY(16px) scale(.98)}to{opacity:1;transform:none}}
.sw__head{display:flex;align-items:center;gap:12px;padding:16px 16px 14px 20px;border-bottom:1px solid var(--edge);
  background:linear-gradient(135deg,rgba(30,157,255,.16),transparent 70%)}
.sw__head>div{display:flex;flex-direction:column;flex:1;line-height:1.25}
.sw__head b{font-family:var(--f-display);font-size:16px;color:var(--white)}
.sw__head span:not(.sw__pulse){font-family:var(--f-mono);font-size:10.5px;color:var(--steel)}
.sw__pulse{width:10px;height:10px;border-radius:50%;background:var(--green);box-shadow:0 0 0 0 rgba(33,227,154,.6);animation:swPulse 2s infinite;flex:none}
@keyframes swPulse{0%{box-shadow:0 0 0 0 rgba(33,227,154,.6)}70%{box-shadow:0 0 0 10px rgba(33,227,154,0)}100%{box-shadow:0 0 0 0 rgba(33,227,154,0)}}
.sw__x{background:none;border:1px solid transparent;color:var(--steel);width:32px;height:32px;display:grid;place-items:center;cursor:pointer}
.sw__x:hover{color:var(--white);border-color:var(--edge)}
.sw__home{padding:18px 16px;display:flex;flex-direction:column;gap:8px;flex:1}
.sw__opt{display:flex;align-items:center;gap:14px;padding:14px 16px;background:rgba(255,255,255,.03);border:1px solid var(--edge);
  color:var(--white);text-decoration:none;cursor:pointer;font:inherit;text-align:left;transition:.18s;width:100%}
.sw__opt:hover{border-color:var(--edge-hot);background:rgba(30,157,255,.08);transform:translateX(3px)}
.sw__opt>span:nth-child(2){display:flex;flex-direction:column;flex:1;line-height:1.25}
.sw__opt b{font-family:var(--f-display);font-size:15px}
.sw__opt small{font-family:var(--f-mono);font-size:10.5px;color:var(--steel-dim)}
.sw__opt>svg:last-child{color:var(--steel-dim)}
.sw__opt-ic{width:42px;height:42px;flex:none;display:grid;place-items:center;color:var(--cyan-hi);background:rgba(30,157,255,.1);
  border:1px solid rgba(53,198,255,.35);clip-path:polygon(7px 0,100% 0,100% calc(100% - 7px),calc(100% - 7px) 100%,0 100%,0 7px)}
.sw__opt--chat{border-color:rgba(53,198,255,.5);background:linear-gradient(135deg,rgba(30,157,255,.16),rgba(30,157,255,.04))}
.sw__view{display:flex;flex-direction:column;flex:1;min-height:0;padding:0 0 0}
.sw__back{align-self:flex-start;display:inline-flex;align-items:center;gap:6px;margin:10px 12px 0;padding:6px 10px;background:none;border:0;
  color:var(--steel);font-family:var(--f-mono);font-size:11px;letter-spacing:.08em;text-transform:uppercase;cursor:pointer}
.sw__back:hover{color:var(--cyan-hi)}
.sw__view .chat{flex:1;min-height:0}
.sw__login{padding:10px 18px 18px;display:flex;flex-direction:column;gap:12px}
.sw__login-t{margin:0 0 4px;font-size:13.5px;color:var(--steel);line-height:1.55}
.sw__login label{display:flex;flex-direction:column;gap:5px;font-family:var(--f-mono);font-size:10.5px;letter-spacing:.1em;text-transform:uppercase;color:var(--steel-dim)}
.sw__login .inp{width:100%;padding:11px 13px;font:inherit;font-size:14.5px;color:var(--white);background:rgba(255,255,255,.04);border:1px solid var(--edge);outline:none;text-transform:none;letter-spacing:0}
.sw__login .inp:focus{border-color:var(--cyan)}
.sw__login [data-sw-step]{display:flex;flex-direction:column;gap:12px}
.sw__code{font-family:var(--f-mono)!important;font-size:24px!important;letter-spacing:.4em!important;text-align:center}
.sw__or{display:flex;align-items:center;gap:12px;color:var(--steel-dim);font-family:var(--f-mono);font-size:10.5px;text-transform:uppercase;letter-spacing:.14em}
.sw__or::before,.sw__or::after{content:"";flex:1;height:1px;background:var(--edge)}
.sw__resend{background:none;border:0;color:var(--cyan-hi);font-family:var(--f-mono);font-size:11px;letter-spacing:.08em;text-transform:uppercase;cursor:pointer;align-self:center}
.sw__err{padding:10px 12px;font-size:13px;color:var(--red);background:rgba(255,77,106,.08);border:1px solid rgba(255,77,106,.4)}
@media(max-width:640px){
  .sw{right:12px;bottom:12px}
  .sw__fab-t{display:none}
  .sw__fab{padding:10px}
  .sw__panel{width:calc(100vw - 24px);height:calc(100vh - 24px);height:calc(100dvh - 24px)}
}
@media(prefers-reduced-motion:reduce){.sw__pulse,.sw__panel,.sw.is-nudge .sw__fab,.chat__menu,.chat__tool{animation:none}}

/* Widget — tickets */
.sw__ticket{padding:10px 18px 18px;display:flex;flex-direction:column;gap:11px}
.sw__ticket label{display:flex;flex-direction:column;gap:5px;font-family:var(--f-mono);font-size:10.5px;letter-spacing:.1em;text-transform:uppercase;color:var(--steel-dim)}
.sw__ticket .inp{width:100%;padding:10px 12px;font:inherit;font-size:14px;color:var(--white);background:rgba(255,255,255,.04);border:1px solid var(--edge);outline:none;text-transform:none;letter-spacing:0}
.sw__ticket .inp:focus{border-color:var(--cyan)}
.sw__ticket select.inp option{background:#0b1120}
.sw__ticket textarea.inp{resize:vertical;min-height:88px;line-height:1.5}
.sw__file{flex-direction:row!important;align-items:center;gap:8px!important;cursor:pointer;padding:9px 12px;border:1px dashed var(--edge);color:var(--steel)!important;text-transform:none!important;letter-spacing:0!important;font-family:var(--f-body)!important;font-size:12.5px!important}
.sw__file:hover{border-color:var(--cyan);color:var(--cyan-hi)!important}
.sw__done{padding:26px 22px;text-align:center;display:flex;flex-direction:column;gap:10px;align-items:center}
.sw__done-ic{width:52px;height:52px;display:grid;place-items:center;border-radius:50%;background:rgba(33,227,154,.14);color:var(--green);border:1px solid rgba(33,227,154,.4)}
.sw__done b{font-family:var(--f-display);font-size:17px;color:var(--white)}
.sw__done p{margin:0 0 6px;font-size:13.5px;color:var(--steel);line-height:1.55}
.sw__done code{font-family:var(--f-mono);color:var(--cyan-hi)}
.sw__mine{margin-top:8px;padding-top:12px;border-top:1px solid var(--edge);display:flex;flex-direction:column;gap:6px}
.sw__mine>b{font-family:var(--f-mono);font-size:10.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--steel-dim);margin-bottom:2px}
.sw__tk{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:8px 10px;background:rgba(255,255,255,.02);border:1px solid var(--edge);color:var(--white);text-decoration:none;font-size:13px}
.sw__tk:hover{border-color:var(--edge-hot)}
.sw__tk>span{display:flex;flex-direction:column;min-width:0}
.sw__tk-n{font-style:normal;font-family:var(--f-mono);font-size:10.5px;color:var(--cyan-hi)}
.sw__tk em{font-style:normal;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:12.5px}
.sw__st{font-family:var(--f-mono);font-size:10px;letter-spacing:.08em;text-transform:uppercase;padding:3px 7px;border:1px solid var(--edge);color:var(--steel);white-space:nowrap}
.sw__st--open{color:var(--amber);border-color:rgba(255,176,32,.4)}
.sw__st--answered{color:var(--cyan-hi);border-color:rgba(53,198,255,.4)}
.sw__st--closed{color:var(--green);border-color:rgba(33,227,154,.4)}
.sw__home{overflow:auto}

/* ---------- v13.1: hidden must win, presence, header chat icon ---------- */
.chat [hidden],.sw [hidden],.chat__preview[hidden],.chat__menu[hidden],.chat__tool[hidden]{display:none!important}
.chat__preview img:not([src]),.chat__preview img[src=""]{display:none}
.chat__status-dot.is-on{background:var(--green);box-shadow:0 0 8px var(--green)}
.chat__status-dot.is-off{background:var(--red);box-shadow:0 0 6px rgba(255,77,106,.6);animation:none}
.pres{display:inline-flex;align-items:center;gap:6px;font-family:var(--f-mono);font-size:10.5px;letter-spacing:.08em;text-transform:uppercase;white-space:nowrap}
.pres::before{content:"";width:8px;height:8px;border-radius:50%;background:var(--red);box-shadow:0 0 6px rgba(255,77,106,.5)}
.pres--on{color:var(--green)}.pres--on::before{background:var(--green);box-shadow:0 0 8px var(--green);animation:swPulse 2s infinite}
.pres--off{color:var(--red)}
.inbox__av{position:relative}
.inbox__av::after{content:"";position:absolute;right:-3px;bottom:-3px;width:9px;height:9px;border-radius:50%;background:var(--red);border:2px solid #0b1120}
.inbox__i.is-online .inbox__av::after{background:var(--green);box-shadow:0 0 6px var(--green)}
.chatlink{position:relative;display:grid;place-items:center;width:38px;height:38px;color:var(--steel);border:1px solid var(--edge);transition:.2s}
.chatlink:hover{color:var(--cyan-hi);border-color:var(--edge-hot)}
.chatlink__n{position:absolute;top:-6px;right:-6px;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--red);color:#fff;
  font-family:var(--f-mono);font-size:10.5px;font-weight:600;display:grid;place-items:center;border:2px solid var(--ink,#05070c)}
.chatlink.has-new{color:var(--cyan-hi);border-color:var(--edge-hot);animation:swNudge 1.2s var(--ease) 2}
.sw__badge{animation:swPulse 2s infinite}